Minarca FAQ

How can we help you?

Choose a question to see the solution.

Usage

The Minarca desktop application works with Windows operating systems We recommend the following configuration:

  • Windows XP
  • Windows 7
  • Windows 10
  • Linux (coming soon)
  • Mac OS X (coming soon)

To access your data on the Minarca web interface, we recommend the following browsers:

  • Internet Explorer 9+
  • Google Chrome
  • Safari 8+
  • Firefox 3+
  • Android devices

To sign up for Minarca, fill out the subscription form. We will contact you to finalize your subscription, either by email or phone, depending on your preference.

1. Download

Once your subscription is complete, you can download the Minarca application and follow the installation procedures.

  • Minarca installation - Accept license agreement.
  • Minarca installation - Select installation directory.

2. Subscribe

Enter the username and temporary password assigned to you, and then create a name to link your computer to Minarca.

  • Minarca Setup - Sign in with your username and password.
  • Minarca Setup - Link your system with a repository name.

Warning! The name of your device cannot be changed.

3. Enjoy Minarca!

Once the application is installed, you can access the Minarca web interface either at https://www.minarca.net or by clicking on the **Go to the Minarca Web Site ** icon in your application itself. You will have to sign in again.

Minarca automatically backs up data according to frequency settings. However, it is possible to manually backup data. To do this, open your Minarca application, and go to Backup Settings. Click Start.

To access your data backups, you can open your Minarca application and click the icon in the Your Data section or you can access them directly at https://www.minarca.net.

The Minarca application lets you select which folders or files you do or do not want to back up. Open your Minarca application and, in the Backup Settings section, click on the Selective Backup icon. You can then choose the folders or files you want to back up.

When you access Selective Backup, there is a predefined list of files. However, it is possible to customize your choice by adding folders. Click Add Folder, and select one of your existing folders. Follow the same steps to add only one file by clicking Add File.

You can restore a complete backup or specific files only by accessing your data at https://www.minarca.net. In the Repository section, choose the device you would like to back up.

Minarca Web Interface - Repository list.

For a complete backup: select the Restore Directory tab, and download the desired version of the backup.

To restore a directory: stay in the Browse Directory tab, and select the file you want to restore. Once the file has been selected, go to the Restore Directory tab, and download. Only the selected file will be downloaded.

Minarca Web Interface - Restore a folder.

With Minarca, you can link several devices to the same account. Simply install the application on your selected devices, and give each device its own name. When you connect with Minarca, you will have access to all your devices in the **Repository **section.

It is possible to completely delete one of your device backups. In the Repository section, select the desired device, and then click the Settings tab.

Warning! The deletion of a device backup is permanent!

Simply reinstall the application to get the new version online.

My account

Change your password in the User Settings section . For security reasons, we recommend that you choose a secure password:

  • with at least 8 characters
  • containing letters (a-z) and numbers (0-9)
Minarca Web Interfaces - User settings to change your password.

Because we strive for the highest possible level of security for your data, you must contact us via the Help Form and we will issue you a new one.

You can change your email address in the [User Settings section] (https://www.minarca.net/prefs/).

Your username cannot be changed.

The names of your devices cannot be changed.

As soon as you connect to the Minarca web interface, you can see the space used and the space available in the Repository section. The total space should match your plan.

You can change your storage plan at any time. Simply contact us by filling out the Help Form.

Troubleshooting

Even though the folders are in English on your device, they may be backed up with French names. This has to do with your operating system. The problem is most common with Windows 7 and up.

If your operating system is in French, Minarca will be installed in French.

If you back up a device for the first time and it does not appear in the Repository section, you can refresh your repository in [User Settings **] (https://www.minarca.net/prefs/) by clicking **Refresh Repository at the bottom of the page.

While linking your computer to Minarca, you see the message An unknown error has occurred! If the problem persists, try reinstalling Minarca. If the problem still persists, contact us online by filling out the Help Form.